Find answers to common questions or reach our support team directly.
How to search, select seats and pay for tickets
Cancellation windows and refund timelines
Accepted payment methods and failed transactions
Monthly, student, senior citizen and corporate passes
Group tours, corporate trips and custom packages
Manage your profile and booking history
Enter your departure city, destination and date of journey on the homepage search box, pick your bus and seats, then complete payment. A confirmed ticket is sent to you via email and SMS.
We accept UPI, debit/credit cards and net banking through our secure payment gateway. If a payment fails but amount is deducted, it is auto-refunded within 5-7 business days.
Monthly, student, senior citizen, corporate and family passes are available. Visit the Passes section on our homepage to apply.
Charter a bus for group tours, weddings, corporate trips or pilgrimages. Enquire via the Tour Booking section for custom packages.
Create an account or log in to track bookings, save passenger details and view your travel history.
Enter your departure city, destination and travel date on the homepage search box, choose a bus, select your seats and complete payment. Your confirmed ticket is sent by email and SMS right away.
Open My Bookings, select the ticket you want to cancel and confirm the cancellation. Refunds follow the cancellation policy based on how close to departure you cancel.
Refunds for cancelled tickets or failed payments are processed within 5-7 business days back to your original payment method.
Yes. Use the Luggage/Parcel Booking page to send parcels or luggage across our route network with tracked delivery.
Use the Track Booking page with your PNR or registered mobile number to see live status, boarding point and departure time.
Monthly, student, senior citizen and corporate passes let frequent travellers ride at a discounted fare. Apply from the Passes page and use the pass at checkout on eligible routes.
We accept UPI, debit/credit cards and net banking through a secure payment gateway. If an amount is deducted but the booking fails, it is auto-refunded.
No, you can book as a guest. Creating an account lets you save passenger details, view booking history and manage cancellations faster.
Please arrive at the boarding point at least 15 minutes before departure. A missed bus is treated as a no-show and is not eligible for a refund.
Seat changes aren't available online after booking. Cancel the ticket (as per the cancellation policy) and book again with your preferred seat.
Use the Tour & Group Booking page to request a charter bus for group tours, weddings, corporate trips or pilgrimages, and our team will get in touch with a quote.
Reach our support team by email or phone from the Contact Us page - we're available every day to help with bookings, cancellations and refunds.
Reach our support team at shubhholidays19@gmail.com or call 9871232334, daily 24x7.
